Customer Service Courses

Introduction to Customer Service (4 hours)

Intended as a useful taster for front-line staff and teams, an introduction to customer service provides an overview of customer service and the different skills required. It also covers the elements of “you at your best” and transactional analysis to help staff plan how to approach customer service on the front-line for their specific situations.

Introduction to Customer Service for Execs (2 hours)

Customer service is a leadership issue (what isn’t?). This course is designed to highlight the key elements of customer service in any environment, and includes:

  • What is customer service and why it is important

  • The elements of customer service

  • An overview of a system or organisation wide approach to excellent customer service

Introduction to Health and Care Workforce Planning (half day)

Half day course with no pre-learning. An introduction specifically for integrated health and social care – and suitable for anyone. Provides an overview of workforce planning including:

  • What is workforce planning?

  • The barriers to workforce planning and how to overcome them

  • Different approaches to workforce planning

  • Interventions – how to solve gaps in your workforce

Introduction to Health and Care Workforce Planning (1 day)

One day course with no pre-learning. Specifically designed for integrated health and social care – and suitable for anyone. 

Provides an introduction to the main aspects of workforce planning, and its 6 main elements. Specific overview topics include:

  • What is workforce planning?

  • Developing a plan

  • Data and modelling

  • Interventions

  • Workforce redesign 

  • Front-line workforce planning

  • Workforce hubs and governance