Customer Service
Customers, service users, patients – whatever your name for the group of people that you serve, we can help your and your teams focus on them for their benefit, and the benefit of the staff and organization. We provide:
•Bespoke training, development and coaching to equip your managers to
•Development of an organisational support structure to ensure customer service is a focus for the organisation
•Standard tools and techniques to form an ongoing basis for development and problem resolution
Contact us to discuss how we can help.
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Designing management structures and development programmes with a Primary Care Network Training Hub
New and interesting managerial roles and careers are possible in a transformed Primary Care world. We are working with a PCN Training Hub to develop these roles, and supporting development material and programmes
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Delivering Workforce Planning Training and development across two Integrated Care Systems
We are currently engaged with two Integrated Care Systems to deliver workforce redesign and planning development programmes. Whilst delivering real programmes of change, participants are benefitting from action-learning, training and access to on-line training and tools
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Training in Customer Service
We have recently run two sessions for receptionists across primary and acute care providers to help them develop their skills in customer service.
